Terms Of Service

2.1 Permitted Uses

• Personal Use: You may use the Application to generate social media strategies, content calendars, and growth plans for your own personal brands, profiles, or accounts.
• Client Use: You may use the Application to develop strategies and content plans on behalf of your clients, provided you have obtained all necessary rights, permissions, and consents from those clients.
• Internal Business Use: You may deploy the Application within your own organization for team-based content planning and social media operations.
• Template Modification: You may customize cells, formatting, and content within your own instance of the Google Sheet to suit your workflow preferences.

2.2 Prohibited Activities

You agree NOT to:

• Redistribute or Resell: Sell, license, sublicense, rent, lease, or otherwise distribute the Application, its scripts, or its prompt architectures to third parties as a standalone product
• Reverse Engineer: Decompile, disassemble, reverse engineer, or attempt to derive the source code, algorithms, or proprietary methodologies underlying the Application
• Clone for Distribution: Create derivative works based on the Application's script architecture for public distribution, sharing, or commercial resale
• Remove Proprietary Notices: Alter, obscure, or remove any copyright, trademark, or proprietary notices embedded within the Application
• Competitive Use: Use the Application to build a competing product, service, or workflow that directly replicates ZackFlow's functionality for commercial purposes
• Unauthorized Sharing: Share your purchase credentials, access links, or license keys with individuals outside your licensed user scope
• Violate Platform Rules: Use Generated Content in ways that violate the Terms of Service, Community Guidelines, or policies of any social media platform

2.3 White-Label & Reseller Agreements

If you wish to redistribute, white-label, or resell ZackFlow products to your own clients or audience, you must enter into a separate written white-label or reseller agreement with ZackFlow. Unauthorized redistribution is a violation of these Terms and may result in immediate license termination and legal action. Contact zack.flow.ai@gmail.com for licensing inquiries.

3.1 Pricing & Payment

• Pricing Structure: All ZackFlow products are priced at our sole discretion. Prices may change at any time without prior notice. Any active discounts or promotional pricing will be honored for the duration specified at the time of purchase.
• Payment Processing: All transactions are processed through secure third-party payment platforms (e.g., JVZoo, ClickBank, Stripe, or other authorized processors). By making a purchase, you agree to provide accurate billing information and authorize payment processing.
• Taxes: You are responsible for paying all applicable taxes, duties, or governmental fees associated with your purchase, as determined by your jurisdiction.

4.1 Google Gemini AI API

• Compliance: You must comply with Google Cloud's Gemini API Terms of Service, Acceptable Use Policy, and all applicable Google policies when using the AI generation features within our Application.
• API Key Responsibility: You are solely responsible for obtaining, managing, and securing your own Google Gemini API key. You bear all costs associated with your API usage, including any charges exceeding Google's free tier limits.
• Usage Limits: Google may impose rate limits, quotas, or usage restrictions on the Gemini API. ZackFlow is not responsible for service interruptions, slowdowns, or feature limitations caused by Google's infrastructure policies.
• API Termination: If Google terminates or suspends your API access, the AI generation features within the Application will cease to function. This does not entitle you to a refund.

4.2 Social Media Platform Compliance

You agree to use all Generated Content, strategies, and recommendations produced by the Application in compliance with:

• LinkedIn User Agreement and Professional Community Policies
• Meta (Facebook/Instagram) Terms of Service and Community Standards
• X (Twitter) Rules and Developer Agreement
• YouTube Terms of Service and Community Guidelines
• Any other social media platform where you choose to deploy Generated Content

ZackFlow is not responsible for account suspensions, content removals, shadow bans, or other enforcement actions taken by social media platforms against your accounts.

4.3 Third-Party Service Changes

Third-party platforms may modify their APIs, Terms of Service, features, or availability without notice. ZackFlow does not guarantee uninterrupted compatibility with all third-party services and reserves the right to update, modify, or discontinue integrations as needed. We will make reasonable efforts to notify users of significant service changes.

5.1 Content Responsibility

• Review & Approval: You are solely responsible for reviewing, editing, and approving all Generated Content before publishing it on any social media platform or using it in any public context.
• Accuracy & Legality: You must ensure that any content you publish using our tools is accurate, truthful, non-defamatory, and compliant with applicable laws, regulations, and platform-specific rules.
• Intellectual Property: You warrant that any input data (profile text, brand information, competitor details) you provide to the Application does not infringe upon any third-party intellectual property rights.

5.2 Account Security

• Google Account: You are responsible for maintaining the security and confidentiality of your Google Account credentials. ZackFlow cannot recover or reset your Google Account passwords.
• API Key Protection: You must keep your Gemini API key secure and must not share it publicly, embed it in publicly accessible code, or expose it in ways that could lead to unauthorized usage or billing.
• Unauthorized Access: You must immediately notify us at zack.flow.ai@gmail.com if you suspect any unauthorized access to your Google Account, API keys, or ZackFlow-related credentials.

5.3 Lawful Use

You agree not to use ZackFlow Services for any unlawful purpose, including but not limited to:

• Generating content that promotes illegal activities, hate speech, or harassment
• Violating privacy laws, data protection regulations, or consent requirements
• Engaging in deceptive, fraudulent, or misleading marketing practices
• Infringing on trademarks, copyrights, patents, or other intellectual property
• Circumventing security measures or access controls on any platform

6.1 ZackFlow Ownership

All right, title, and interest in and to the ZackFlow Services, including but not limited to:

• Google Apps Script code, functions, and automation logic
• Prompt architectures, AI workflows, and generation methodologies
• Dashboard templates, UI designs, and spreadsheet structures
• Trademarks, logos, brand names, and trade dress (including "ZackFlow")
• Documentation, tutorials, and supporting materials

...are and will remain the exclusive property of ZackFlow and its licensors. These Terms do not grant you any ownership rights to the underlying Application code or infrastructure.

6.2 User Data Ownership

You retain all right, title, and interest in and to your User Data (profile information, brand parameters, input text). By using our Services, you grant ZackFlow a limited license to process this data solely for the purpose of delivering the Application functionality to you, as described in our Privacy Policy.

6.3 Generated Content Rights

Content generated by the Application (posts, strategies, hashtags, recommendations) is provided to you for your personal or commercial use subject to the following:

• You may freely use, modify, publish, and distribute Generated Content on your social media accounts or in your business operations
• Generated Content is provided "as-is" and may require your editorial review before publication
• ZackFlow does not claim ownership over your Generated Content
• You may not resell or redistribute Generated Content as a standalone AI content product or competing service

7.1 "As-Is" & "As-Available" Disclaimer

ALL ZACKFLOW SERVICES ARE PROVIDED ON AN "AS-IS" AND "AS-AVAILABLE" BASIS, WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE. TO THE MAXIMUM EXTENT PERMITTED BY LAW, ZACKFLOW DISCLAIMS ALL WARRANTIES, INCLUDING:

• Implied warranties of merchantability, fitness for a particular purpose, and non-infringement
• Warranties related to the accuracy, reliability, or completeness of Generated Content
• Warranties that the Services will operate uninterrupted, error-free, or free from viruses or harmful components
• Warranties regarding the compatibility of the Services with third-party platforms or services

7.2 No Results Guarantee

ZackFlow provides advisory strategies, content generation tools, and growth infrastructure. We do NOT guarantee:

• Specific follower growth, engagement rates, or audience size increases
• Monetary results, revenue, sales, or return on investment (ROI)
• Virality, trending status, or algorithmic promotion of your content
• Account safety, immunity from bans, or protection from platform enforcement
• That Generated Content will perform as expected on any particular social media platform

Your results will vary based on numerous factors including your niche, content quality, posting consistency, platform algorithm changes, market conditions, and other variables outside our control.

7.3 AI-Generated Content Disclaimer

The Application uses artificial intelligence (Google Gemini AI) to generate content and recommendations. AI outputs may occasionally contain factual inaccuracies, outdated information, generic phrasing, or content that requires human editorial judgment. You must independently verify and review all Generated Content before publication. ZackFlow is not liable for errors, omissions, or misstatements in AI-generated outputs.

8.1 General Limitation

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL ZACKFLOW, ITS FOUNDERS, AFFILIATES, CONTRACTORS, OR LICENSORS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO:

• Loss of profits, revenue, business opportunities, or goodwill
• Loss, corruption, or unauthorized access to data or content
• Account suspensions, bans, or restrictions imposed by social media platforms
• Costs of procurement of substitute services or products
• Business interruption, downtime, or service unavailability

8.2 Liability Cap

IN NO EVENT SHALL ZACKFLOW'S TOTAL CUMULATIVE LIABILITY ARISING FROM OR RELATED TO THESE TERMS OR THE SERVICES EXCEED THE AMOUNT ACTUALLY PAID BY YOU TO ZACKFLOW DURING THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR FIFTY U.S. DOLLARS ($50.00 USD), WHICHEVER IS GREATER.

8.3 Acknowledgment

YOU ACKNOWLEDGE AND AGREE THAT THE LIMITATIONS OF LIABILITY SET FORTH IN THIS SECTION ARE AN ESSENTIAL BASIS OF THE BARGAIN BETWEEN YOU AND ZACKFLOW, AND THAT ZACKFLOW WOULD NOT PROVIDE THE SERVICES WITHOUT THESE LIMITATIONS.

10.1 Term

These Terms commence upon your purchase, installation, or use of the Services and continue until terminated by either party in accordance with this section. Your License to use the Application is perpetual for the version purchased, subject to your ongoing compliance with these Terms.

10.2 Termination by You

You may terminate these Terms at any time by: (a) ceasing all use of the Services; (b) deleting or removing the ZackFlow Application from your Google Sheets; and (c) revoking the Application's access permissions through your Google Account settings. Termination does not entitle you to a refund.

10.3 Termination by ZackFlow

ZackFlow may terminate or suspend your License and access to the Services immediately, without prior notice, for any reason, including but not limited to:

• Material breach of these Terms (including unauthorized redistribution or reverse engineering)
• Fraudulent purchase activity or unauthorized chargebacks
• Conduct that harms ZackFlow's reputation, business, or other users
• Legal requirements, government requests, or force majeure events

10.4 Effect of Termination

Upon termination, your right to use the Services will cease, and you must delete or destroy all copies of the Application in your possession or control. Sections that by their nature should survive termination (including Intellectual Property, Disclaimers, Limitation of Liability, Indemnification, and Governing Law) will survive.

11.1 Changes to Terms

ZackFlow reserves the right to modify, update, or replace these Terms at any time at our sole discretion. When we make changes:

• Notification: We will update the "Last Updated" date at the top of this page and may provide additional notice via email, our website, or within the Application
• Acceptance: Your continued use of the Services after the modified Terms take effect constitutes your acceptance of the updated Terms
• Material Changes: If we make material changes to these Terms that adversely affect your rights, we will provide more prominent notice (which may include direct email notification)

11.2 Changes to Services

ZackFlow reserves the right to modify, suspend, or discontinue any aspect of the Services (including features, functionality, pricing, or third-party integrations) at any time without prior notice. We will make reasonable efforts to maintain backward compatibility but do not guarantee that future updates will be compatible with previously purchased versions.

13.1 Informal Resolution First

Before initiating formal legal proceedings, you agree to first contact ZackFlow at zack.flow.ai@gmail.com with a written description of your dispute. We will make a good-faith effort to resolve the dispute informally within 30 days of receiving your notice.

13.2 Mandatory Binding Arbitration

IF INFORMAL RESOLUTION FAILS, ANY DISPUTE, CLAIM, OR CONTROVERSY ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICES SHALL BE RESOLVED EXCLUSIVELY THROUGH BINDING INDIVIDUAL ARBITRATION RATHER THAN IN COURT, EXCEPT THAT YOU MAY ASSERT CLAIMS IN SMALL CLAIMS COURT IF YOUR CLAIMS QUALIFY.

Arbitration shall be conducted by a neutral arbitrator under the rules of the American Arbitration Association (AAA) or JAMS. The arbitration shall be conducted on an individual basis, and consolidation with other arbitrations or class actions is prohibited.

13.3 Class Action Waiver

YOU AGREE THAT ANY DISPUTE RESOLUTION PROCEEDINGS, WHETHER IN ARBITRATION OR IN SMALL CLAIMS COURT, WILL BE CONDUCTED ONLY ON AN INDIVIDUAL BASIS AND NOT IN A CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION. If for any reason a claim proceeds in federal or state court instead of arbitration, you and ZackFlow each waive any right to a jury trial.

• Entire Agreement: These Terms, together with our Privacy Policy and any additional agreements referenced herein, constitute the entire agreement between you and ZackFlow regarding the Services.
• Severability: If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining provisions shall remain in full force and effect.
• No Waiver: ZackFlow's failure to enforce any right or provision of these Terms shall not constitute a waiver of that right or provision in the future.
• Assignment: You may not assign or transfer these Terms or any rights or obligations hereunder without our prior written consent. ZackFlow may assign these Terms in connection with a merger, acquisition, or sale of assets.
• Force Majeure: ZackFlow shall not be liable for any delay or failure to perform resulting from causes outside our reasonable control, including acts of God, war, terrorism, labor disputes, government actions, or infrastructure failures.
• Section Headings: Section headings are provided for convenience only and shall not affect the interpretation of these Terms.